frequent_export_errors

frequent_export_errors

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frequent_export_errors [2020/05/13 16:32]
florian
frequent_export_errors [2020/05/13 17:24]
franz
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   * If there is an user defined, check if the credentials are correct.   * If there is an user defined, check if the credentials are correct.
   * If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password.   * If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password.
-  * If the URL can be opened within the browser, contact the FINDOLOGIC support.+  * If the URL can be opened within the browser, contact the FINDOLOGIC ​[[support@findologic.com|support@findologic.com]].
  
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   * Check if there is an user configured in the FINDOLOGIC customer-account.   * Check if there is an user configured in the FINDOLOGIC customer-account.
   * Try to open the Export URL in the browser. If there is an username set, use those credentials to log in.   * Try to open the Export URL in the browser. If there is an username set, use those credentials to log in.
-  * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC support.+  * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC ​[[support@findologic.com|support@findologic.com]].
   * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly.   * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly.
   * If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/​doku.php?​id=frequent_export_errors#​cloudflare_and_the_findologic_import|here]].   * If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/​doku.php?​id=frequent_export_errors#​cloudflare_and_the_findologic_import|here]].
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 === Export contains less than 60% of the currently imported products === === Export contains less than 60% of the currently imported products ===
  
-This means, that the number of exported products has changed by a large amount and it is likely, that this is not intended. Please check your feed, if the exported amount of products is correct. If the change was intended, please contact support. ​+This means, that the number of exported products has changed by a large amount and it is likely, that this is not intended. Please check your feed, if the exported amount of products is correct. If the change was intended, please contact ​[[support@findologic.com|support@findologic.com]]
  
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 === Validation issue(s) === === Validation issue(s) ===
  
-This means, that the exported XML is not valid against our [[https://​github.com/​FINDOLOGIC/​xml-export/​blob/​master/​src/​main/​resources/​findologic.xsd|schema]]. Please see the import log in the FINDOLOGIC customer account for more details about the validation issue. For more information,​ see also our documentation regarding the [[xml_export_documentation:​xml_format|XML export format]] or contact our support.+This means, that the exported XML is not valid against our [[https://​github.com/​FINDOLOGIC/​xml-export/​blob/​master/​src/​main/​resources/​findologic.xsd|schema]]. Please see the import log in the FINDOLOGIC customer account for more details about the validation issue. For more information,​ see also our documentation regarding the [[xml_export_documentation:​xml_format|XML export format]] or contact our [[support@findologic.com|support@findologic.com]].
  
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