frequent_export_errors

frequent_export_errors

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frequent_export_errors [2020/05/13 17:23]
franz
frequent_export_errors [2020/05/13 17:25]
franz
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   * If there is an user defined, check if the credentials are correct.   * If there is an user defined, check if the credentials are correct.
   * If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password.   * If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password.
-  * If the URL can be opened within the browser, contact the FINDOLOGIC support.+  * If the URL can be opened within the browser, contact the FINDOLOGIC ​[[support@findologic.com|support@findologic.com]].
  
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   * Check if there is an user configured in the FINDOLOGIC customer-account.   * Check if there is an user configured in the FINDOLOGIC customer-account.
   * Try to open the Export URL in the browser. If there is an username set, use those credentials to log in.   * Try to open the Export URL in the browser. If there is an username set, use those credentials to log in.
-  * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC support.+  * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC ​[[support@findologic.com|support@findologic.com]].
   * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly.   * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly.
   * If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/​doku.php?​id=frequent_export_errors#​cloudflare_and_the_findologic_import|here]].   * If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/​doku.php?​id=frequent_export_errors#​cloudflare_and_the_findologic_import|here]].
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 === Import Failed: Unable to lock instance === === Import Failed: Unable to lock instance ===
  
-A manual import was started while an automatic import-process was already running. Automatic import will continue anyway, so wait for the end of the automatic import and restart your manual import afterwards if needed. If this issue persists, please contact our support.+A manual import was started while an automatic import-process was already running. Automatic import will continue anyway, so wait for the end of the automatic import and restart your manual import afterwards if needed. If this issue persists, please contact our [[support@findologic.com|support@findologic.com]].
  
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