frequent_export_errors
Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision | Last revision Both sides next revision | ||
frequent_export_errors [2020/05/13 17:25] franz |
frequent_export_errors [2020/06/16 16:45] amil |
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=== HTTP response status code 401 === | === HTTP response status code 401 === | ||
- | * Check if there is an user defined in the FINDOLOGIC customer-account. | + | * Check if there is an user defined in the Findologic customer-account. |
* If there is an user defined, check if the credentials are correct. | * If there is an user defined, check if the credentials are correct. | ||
* If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password. | * If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password. | ||
- | * If the URL can be opened within the browser, contact the FINDOLOGIC [[support@findologic.com|support@findologic.com]]. | + | * If the URL can be opened within the browser, contact the Findologic [[support@findologic.com|support@findologic.com]]. |
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=== HTTP response status code 403 === | === HTTP response status code 403 === | ||
- | * Check if there is an user configured in the FINDOLOGIC customer-account. | + | * Check if there is an user configured in the Findologic customer-account. |
* Try to open the Export URL in the browser. If there is an username set, use those credentials to log in. | * Try to open the Export URL in the browser. If there is an username set, use those credentials to log in. | ||
- | * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC [[support@findologic.com|support@findologic.com]]. | + | * If the Export URL is reachable from the browser, the Findologic server might be black listed. Check those configurations or contact the Findologic [[support@findologic.com|support@findologic.com]]. |
* If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly. | * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly. | ||
* If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/doku.php?id=frequent_export_errors#cloudflare_and_the_findologic_import|here]]. | * If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/doku.php?id=frequent_export_errors#cloudflare_and_the_findologic_import|here]]. |