frequent_export_errors
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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frequent_export_errors [2020/05/13 17:25] franz |
frequent_export_errors [2020/06/16 16:46] (current) amil |
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| === HTTP response status code 401 === | === HTTP response status code 401 === | ||
| - | * Check if there is an user defined in the FINDOLOGIC customer-account. | + | * Check if there is an user defined in the Findologic customer-account. |
| * If there is an user defined, check if the credentials are correct. | * If there is an user defined, check if the credentials are correct. | ||
| * If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password. | * If there are no credentials defined, try if the Export URL can be opened within the browser. If not, configure the correct username and password. | ||
| - | * If the URL can be opened within the browser, contact the FINDOLOGIC [[support@findologic.com|support@findologic.com]]. | + | * If the URL can be opened within the browser, contact the Findologic [[support@findologic.com|support@findologic.com]]. |
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| === HTTP response status code 403 === | === HTTP response status code 403 === | ||
| - | * Check if there is an user configured in the FINDOLOGIC customer-account. | + | * Check if there is an user configured in the Findologic customer-account. |
| * Try to open the Export URL in the browser. If there is an username set, use those credentials to log in. | * Try to open the Export URL in the browser. If there is an username set, use those credentials to log in. | ||
| - | * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC [[support@findologic.com|support@findologic.com]]. | + | * If the Export URL is reachable from the browser, the Findologic server might be black listed. Check those configurations or contact the Findologic [[support@findologic.com|support@findologic.com]]. |
| * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly. | * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly. | ||
| * If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/doku.php?id=frequent_export_errors#cloudflare_and_the_findologic_import|here]]. | * If Cloudflare is used the Browser Integrity Check has to be disabled for the export. A description on how to do disable the Browser Integriy Check can be found [[docs.findologic.com/doku.php?id=frequent_export_errors#cloudflare_and_the_findologic_import|here]]. | ||
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| === Validation issue(s) === | === Validation issue(s) === | ||
| - | This means, that the exported XML is not valid against our [[https://github.com/FINDOLOGIC/xml-export/blob/master/src/main/resources/findologic.xsd|schema]]. Please see the import log in the FINDOLOGIC customer account for more details about the validation issue. For more information, see also our documentation regarding the [[xml_export_documentation:xml_format|XML export format]] or contact our [[support@findologic.com|support@findologic.com]]. | + | This means, that the exported XML is not valid against our [[https://github.com/FINDOLOGIC/xml-export/blob/master/src/main/resources/findologic.xsd|schema]]. Please see the import log in the Findologic customer account for more details about the validation issue. For more information, see also our documentation regarding the [[xml_export_documentation:xml_format|XML export format]] or contact our [[support@findologic.com|support@findologic.com]]. |
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| === Could not reach API method for... === | === Could not reach API method for... === | ||
| - | This is a failure which can only happen in Plentymarkets shops. It shows that one or more of the REST-API calls can not be reached. Please add the needed permissions for the FINDOLOGIC user. See [[https://docs.findologic.com/doku.php?id=integration_documentation:plentymarkets_ceres_plugin:rest_export|our documentation]] for more details regarding the REST exporter. | + | This is a failure which can only happen in Plentymarkets shops. It shows that one or more of the REST-API calls can not be reached. Please add the needed permissions for the Findologic user. See [[https://docs.findologic.com/doku.php?id=integration_documentation:plentymarkets_ceres_plugin:rest_export|our documentation]] for more details regarding the REST exporter. |
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| === Cloudflare and the Findologic import === | === Cloudflare and the Findologic import === | ||
| - | If you are using Cloudflare the user-agent FINDOLOGIC is blocked by default. This will cause the export to fail. The Cloudflare feature that is blocking the user-agent, is the Browser Integrity Check. | + | If you are using Cloudflare the user-agent Findologic is blocked by default. This will cause the export to fail. The Cloudflare feature that is blocking the user-agent, is the Browser Integrity Check. |
| There are two ways to disable the Browser Integrity Check in the Cloudflare Backend. | There are two ways to disable the Browser Integrity Check in the Cloudflare Backend. | ||