frequent_export_errors
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frequent_export_errors [2019/05/23 14:56] florian [Import Issues] |
frequent_export_errors [2020/05/13 14:41] franz |
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| ==== Export Issues ==== | ==== Export Issues ==== | ||
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| - | === HTTP response status code 404 === | + | <note tip>In many cases an export error is just a temporary problem, that is being caused by a server that is not reachable for a short period of time. Because of this starting a manual export oftentimes can fix the problem. |
| + | The manual export can be found [[https://account.findologic.com/#/app/search-navigation/import-export|here]].</note> | ||
| - | * Check if the Export URL is correct. This can be done by opening it directly in a browser. | + | \\ |
| - | * If the URL can be opened in the browser, check if the protocol (http or https) is correct. | + | |
| - | + | ||
| - | \\ | + | |
| === HTTP response status code 401 === | === HTTP response status code 401 === | ||
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| * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC support. | * If the Export URL is reachable from the browser, the FINDOLOGIC server might be black listed. Check those configurations or contact the FINDOLOGIC support. | ||
| * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly. | * If the page cannot be opened, the defined user has not the required permissions. Please set these permissions accordingly. | ||
| + | * If Cloudflare is used the Browser Integrity Check has to be disabled for the export URL. | ||
| - | \\ | + | \\ |
| + | |||
| + | === HTTP response status code 404 === | ||
| + | |||
| + | * Check if the Export URL is correct. This can be done by opening it directly in a browser. | ||
| + | * If the URL can be opened in the browser, check if the protocol (http or https) is correct. | ||
| + | |||
| + | \\ | ||
| === HTTP response status code 50x === | === HTTP response status code 50x === | ||
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| A status *50x* can have many reasons. Usually they occur, if there is something going wrong at the shop`s webserver. | A status *50x* can have many reasons. Usually they occur, if there is something going wrong at the shop`s webserver. | ||
| * As this status may result from your webserver being busy, try to start the export at another time. | * As this status may result from your webserver being busy, try to start the export at another time. | ||
| - | * If this issue persists, please check you server logs for more details. | + | * If this issue persists, please check your server logs for more details. |
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| + | === Cloudflare and the Findologic export === | ||
| + | |||
| + | If you are using Cloudflare the user-agent FINDOLOGIC is blocked by default. This will cause the export to fail. The Cloudflare feature blocking the user-agent is the Browser Integrity Check. | ||
| + | There are two ways to disable the Browser Integrity Check in the Cloudflare Backend. | ||
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| + | \\ | ||
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| + | * Specifically for the export URL (recommended): Create a new Page Rule for the export URL, that disables the Browser Integrity Check. | ||
| + | \\ | ||
| + | {{:cloudflare_page_rule.png?800|}} | ||
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| + | \\ | ||
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| + | * Globally: In the Firewall Settings, set the Browser Integrity Check to `OFF` | ||
| + | \\ | ||
| + | {{:firewall_cloudflare.png?800|}} | ||
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| + | \\ | ||
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| + | ---- | ||
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| ** | ** | ||
| If you are still experiencing problems with the import/export process or if you got an error message that is not listed here, please contact [[support@findologic.com|support@findologic.com]]. ** | If you are still experiencing problems with the import/export process or if you got an error message that is not listed here, please contact [[support@findologic.com|support@findologic.com]]. ** | ||